This policy defines the conditions under which authorized Buyers of CNC-Servo-Motors may return products for warranty and non-warranty repair. This policy applies to eligible products sold by CNC-Servo-Motors. By requesting a Return Material Authorization (RMA) number and returning the product or returning the product for repair shall be deemed Buyer’s acceptance of the Product Return & Repair Policy.
Return Material Authorization (RMA) - All CNC-Servo-Motors products for Repair & Return require a pre-approved RMA number.
Required Information – Buyer requesting warranty or non-warranty repair must complete all sections of the Return & Repair Request form.
Buyer’s Responsibility to Validate Warranty Time Period – Warranty claim must be received by CNC-Servo-Motors within the warranty period. Buyer is responsible for supplying purchasing information (original purchase order/invoice number & date issued) to permit CNC-Servo-Motors to determine the warranty period for the product. Warranty Exchange/Repair will not be issued if warranty time cannot be validated.
Exchange Purchase Order/Exchange Purchase Authorization – All warranty exchange requests are required to have an authorized & valid Buyer Exchange Purchase Order number or Exchange Purchase Authorization. Warranty Exchanges will not be issued without purchase order or purchase authorization documentation. Failed unit must be received within 15 days of Exchange Purchase Authorization.
Shipping & Handling – Buyer is responsible for properly packaging and shipping products for Return, Repair & Exchange.
WARRANTY REPAIR & RETURN
Product Returned for Warranty Repair – All products are subject to the terms of their respective original Warranty Agreements. CNC-Servo-Motors shall make the final determination as to the application of warranty. Products requiring repair and found to be within Warranty will be repaired/replaced and returned without charge and freight prepaid at standard ground shipping (does not include customs and duties). CNC-Servo-Motors is not responsible for any loss or damage in transit.
Product Warranty Exchange – Buyers requiring exchange of warranted product will be invoiced for the cost of replacement product. Buyers will receive full credit for the replacement product if:
Replacement Product Credit will be issued as follows to Buyers who meet all requirements for replacement product credit:
RETURN AND EXCHANGE PROCEDURE
Ship all returns to:CNC-SERVO-MOTORS
RETURN AND EXCHANGE CLOSING
All RMA claims will close 30 days from RMA issue date. Defective products not returned within 30 days from the exchange product shipping date, will not be eligible for credit after the exchange closing.